The Hearts of Leaders

Recently, Sarah and I spoke to one of the business units of the DFW airport.  We focused on how they can provide better service to folks traveling through DFW.

In the service industry, folks should always have an attitude characterized by the phrase:  “The answer is yes, now what’s the question?”

Leaders should have a servant’s heart, and remember that “People don’t care about how much you know, until they know how much you care.”

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